FAQ

Last updated: November 11, 2026

How do I choose a shoe?

Use the size options and fit details for the exact style. Check the toe shape, fastening and material on its product page.

What should I check on a bag?

Read its measurements and check the closure and pocket placement. Choose the color shown on the listing.

What does this store sell?

We sell footwear, bags and related accessories online. Review the product page for the exact style, size, features and included pieces.

Does the store manufacture the products?

We are an independent online retailer. We do not claim to manufacture the products or to be affiliated with or endorsed by a third-party brand unless the specific product page expressly says otherwise.

Where do you ship and what does shipping cost?

Standard shipping is free (USD 0.00) for eligible delivery addresses in the 50 U.S. states and Washington, D.C., with no minimum order. We do not offer international shipping.

Before ordering for delivery to a PO box, an APO/FPO or other military address, or a U.S. territory, contact customer support with the destination ZIP code and address type so we can check eligibility. Review the delivery option shown at checkout.

How long does shipping take?

Allow 1–2 business days for processing and an estimated 2–4 business days in transit after shipment, for an estimated total of 3–6 business days. Business days are Monday through Friday, excluding U.S. federal holidays.

See the Shipping Policy for delivery details.

How do I track an order?

Use the tracking information you receive when available. Contact us with your order number if tracking is missing or unclear.

Can I cancel or change my order?

Contact us promptly to request an order change or cancellation. We will check whether processing or shipment has already started before confirming what is possible.

Which items are eligible for return?

Request a return within 30 calendar days after delivery. For a change-of-mind return, the item must be unused and undamaged and include its accompanying accessories.

For order problems, see the separate instructions below.

How do I start a return?

Before sending goods, use customer support to request a return. Include the order number, item and reason, and wait for return instructions.

Who pays return shipping, and is there a restocking fee?

We pay return shipping for approved eligible returns and provide a prepaid label with the correct return address. We do not charge a restocking fee.

Can I exchange an item?

We do not offer exchanges. You can request an eligible return and place a separate order for another available item.

When will my refund be issued?

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

What if an item is damaged, defective, wrong or incomplete?

Contact us if an item is damaged, defective, incorrect, incomplete or materially different from its description. Include the order number, the affected item and a brief explanation. Photos can help if available.

Wait for instructions before returning the item. See the Refund and Return Policy.

Nothing in this policy limits any consumer rights or remedies that cannot be waived under applicable U.S. federal or state law.

Which payment options can I use?

Use the payment options presented at checkout for your order.

See the Payment Policy for payment questions.

How can I manage privacy or advertising choices?

See Privacy Contact and Choices for privacy requests and browser choices. You can also visit Your Privacy Choices.

How can I manage cookies?

Use your browser’s cookie settings to block or delete cookies. If the site displays a cookie preferences control, you can use it to manage the choices it offers. For privacy requests and opt-out options, see Privacy Contact and Choices.